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Digital services

The Plan promotes the development of public digital services by means of different strategies, such as:

  • dissemination of enabling platforms,
  • production of dedicated guidelines and development kits,
  • creation of a community of developers, designers and digital service managers that can collaborate and participate in the growth of the public administration.

AgID has issued Design Guidelines for the services and sites of the Public Administration, with the aim of defining common rules for the design of interfaces, services and content, improving and making consistent the navigation and the experience of citizens, and contributing to a reduction in the PA's expenditure for the design and creation of a new product (whether an application, a website or a digital service). The site design.italia.it, active since November 2015, collates instructions for the design and implementation of the PA services.

These are the main objectives:

  • to promote and spread the open source paradigm;
  • to encourage the adoption of enabling platforms (such as SPID, PagoPA, ANPR) through the creation and dissemination of development kits, validation and verification environments, transparent communication regarding the progress of each project and the reporting and discussion of anomalies;
  • to provide useful guidelines and toolkits for the development of applications and services with adequate levels of design, user experience, security and usability;
  • to promote the development of digital products and services based on the use of databases, APIs and information made available by the PAs;
  • to share information and software components that will reduce the implementation cost for new digital products, encouraging the reuse and interoperability;
  • to support the administrations in the dissemination and popularisation of services and tools necessary for communicating the Three-Year Plan's implementation path.
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Actions

53 Community

Due dates:
in progress
Players:
AgID -
Description:

The activities envisaged in this action aim to following the establishment of the designer and developer community through the implementation and continuous development of the necessary digital tools to be made available to the same communities, such as, for example, Internet sites, test environments, forums, repository for software, content management and documentation systems.

Inside the developer community, there will also be documentation and technology support for the use of API resources in reference to the catalogue provided in Chapter 2 “Intangible Infrastructures”.

The ongoing updating of the Digital Public Services Design Guidelines, undertaken with the contribution of the community, represents another activity carried out by this action.

Results:

54 Shared tools and templates for designing and delivering services

Due dates:
in progress
Players:
AgID -
Description:

Guidelines, toolkits and instruments useful throughout the entire prototyping, development and diffusion of applications and services will be created, maintained and made available. Also to be suggested and, where possible, rendered available are tools for analysing the behaviour of users, such as, for example, web analytics, usability analysis tools, tools for performing satisfaction surveys.

To this end, pilot projects will be launched in collaboration with the Administrations, for the definition and testing in the field of the solutions proposed.

Results:
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